Script Compliance Review — Sangeetha Mobiles

Voice Intelligence Report

Sales Script
Compliance Review

A comprehensive analysis of 6,864 customer interactions across 7 states — evaluating agent performance, script adherence, sentiment quality, and coaching opportunities for the May 2026 campaign.

ClientSangeetha Mobiles

PeriodMay 15–24, 2026

States7 Regions

Total Calls6,864

Campaign Snapshot

46.8

Average compliance score (out of 100)

6,864

Calls analysed across 10 days

93.1

Top agent score — Eragadindla Anand, AP

65+

30-day target score

Executive Summary

The Headline Numbers

10-day snapshot · All states · All agents

Avg Compliance Score

46.8

Below 50 — less than half the script delivered consistently.

Below Target

Calls Analysed

6,864

10 consecutive days across 7 states and multiple store networks.

May 15–24

Named Agents

3,133

45.6% of calls have named staff. 3,731 have Staff ID only.

Partial Coverage

Best Agent Score

93.1

Eragadindla Anand, Andhra Pradesh — 18 calls, elite delivery.

Top Performer

Lowest Agent Score

0.7

Santhapoori Madhubabu, Telangana — zero effective script delivery.

Critical Risk

Top ASM Score

73.5

Ganesh Kumar (AP) — 292 calls at strong compliance levels.

Ganesh Kumar · AP

Score Distribution

Calls by Performance Band

42% of all calls score below 40

Sentiment Mix

Avg Call Sentiment

65% neutral — low emotional engagement

Agent Performance

Agent Score Bands

65 qualified agents (≥10 calls)

Temporal Performance

Compliance Trend Over Time

May 15–24 · Daily averages

Score Trajectory

Daily Average Compliance Score

Late-period dip May 23–24 — 43.3 and 43.6, the campaign low

Call Volume

Daily Call Count

May 23 spike to 856 calls — highest single day

Geographic Analysis

State-by-State Performance

7 States · Avg score & call volume

Score by State

Average Compliance Score per Region

Green ≥60 · Amber 40–59 · Red <40

State Scorecard

State	Score	Calls

Volume Share

Management Layer

ASM Performance Breakdown

Area Sales Managers · Score & volume

Top 12 ASMs by Volume

ASM Compliance Scores

Green ≥60 · Amber 45–59 · Red <45

ASM Leaderboard

Ranked by Score

12 ASMs with ≥100 calls

#	ASM	State	Score	Calls

Agent Intelligence

Star Performers & Critical Risks

65 qualified agents · ≥10 calls · named staff

▲ Top 10 Agents

Highest Compliance

Role models for peer coaching programmes

▼ Bottom 10 Agents

Immediate Intervention Required

All scoring below 25 — script not being delivered

Script Category Analysis

What's Being Said & Missed

8 pitch categories · Avg score

Coaching Priority

Score vs Urgency

Lowest scores = highest urgency

Category Scores

Average Score per Pitch Category

Red <5 · Amber 5–7 · Green ≥7

Checkpoint Pass Rates

Where the Script Breaks Down

Individual checkpoints · % of calls passed

Strengths — Highest Pass Rates

What's Working Consistently

Maintain and build on these foundations

Critical Gaps — Lowest Pass Rates

Immediate Coaching Targets

Missed in 70–85% of calls — structural failure

Sentiment Analysis

The Emotional Quality of Calls

All 6,864 calls · By state

😊

Avg Positive

21.3%

😐

Avg Neutral

65.0%

😟

Avg Negative

6.8%

By State

Positive vs Negative Sentiment

Gujarat shows highest negative (15.5%)

Sentiment Leaders

Highest Positive Sentiment Agents

Emotionally engaging interactions (≥10 calls)

Strategic Findings

Four Critical Insights

Synthesised from 6,864 calls

⚠️

42% of calls score below 40 — the script isn't sticking at scale

The largest single band is 0–20 (25.7% of all calls). Among 65 qualified named agents, 53 score below 60 and 17 below 20. This is a structural training failure, not individual variance. The unnamed pool (3,731 calls) averages 47.2 — suggesting named agents may skew newer staff.

📍

Karnataka is the single largest drag on national performance

Karnataka has 1,870 calls (27% of total) averaging only 35.7. The bottom 10 named agents include 7 from Karnataka. ASMs Hanumeshi (31.1, 157 calls) and Suresh (30.2, 167 calls) need immediate escalation to regional head. A 15-point lift in Karnataka alone shifts the national average ~4 points.

🌟

Andhra Pradesh has a proven high-performance model ready to export

AP holds 6 of the top 10 individual agents including 4 scoring above 85. ASM Ganesh Kumar leads all ASMs nationally at 73.5 (292 calls). The AP coaching methodology should be documented and deployed to Karnataka and Tamil Nadu immediately.

💡

Emotional pitch modules are the highest-ROI training investment

Claim Simplicity (3.0) and Emotional Closure (3.6) are the weakest categories and the most conversion-critical in protection plan sales. Top agents scoring 90+ (Cheruvugattu Sumanth, Pallapolu Sai Kumar Reddy) consistently deliver these. A 20-min module could lift scores 8–12 points.

Action Plan

Recommended Next Steps

Target: National avg above 65 in 30 days

01

Emergency intervention: Karnataka bottom agents

7 Karnataka agents scoring below 20 — Nitesh Madhu Adarkar (6.1), Udesha S R (7.1), Raju K (7.2). Daily monitoring and supervised call review within 72 hours. ASMs Hanumeshi and Suresh escalated to regional head.

02

Export AP model — deploy Ganesh Kumar as master trainer

Ganesh Kumar (73.5, 292 calls) and star agents Cheruvugattu Sumanth (90.0) and Pallapolu Sai Kumar Reddy (92.9) are the national benchmark. Record call patterns, build a training module, conduct inter-state coaching for Karnataka and Tamil Nadu.

03

Launch Emotional Pitch Module across all states

Claim Simplicity (3.0) and Emotional Closure (3.6) are failing and conversion-critical. Develop a 20-min role-play module, mandate completion within 10 days. Track "Cashback by Sangeetha" (19%) and "Peace of mind pitch" (23.3%) as success KPIs.

04

Mandate agent name tagging on all calls

3,731 calls (54.4%) lack a Staff Name, making individual coaching impossible at scale. Enforce Staff Name capture at call logging level to unlock full agent-level performance management across all 7 states.

The talent exists. The system needs to unlock it.

Top agents are already achieving 90+ scores consistently

92-point gap between best and worst — a coaching challenge, not capability

Karnataka intervention + AP model export = national avg above 60 in 30 days

Xploro Voice Intelligence will track every checkpoint in real time going forward

Ready to move the
needle?

This report was generated by Xploro Voice Intelligence — continuous, automated compliance monitoring that turns every call into a coaching opportunity.

93.1

Best Agent Score

0.7

Worst Agent Score

46.8

Current Average

65+

30-Day Target